Your Questions, Answered

Why Our Out-of-Network Model Gets You Better, Faster

At Anchor Physical Therapy & Rehab, we chose to step away from the traditional insurance-based model to put the power back in your hands. When a clinic is "In-Network," the insurance company—not the Therapist—often dictates how much time you get and what treatments are "allowed."

1. Fewer Visits, Better Results

Because we spend a full hour of high-quality, manual, and corrective movement time with you, our patients typically reach their goals in half the number of visits required by traditional clinics. You aren't just a "volume" metric; you are a success story in the making.

2. No Hidden Fees or "Surprise" Bills

Insurance billing is notoriously confusing. With our model, you get transparent, upfront pricing. No facility fees, no "denied claim" letters three months later, and no surprises.

3. Use Your HSA or FSA

Physical Therapy is a qualified medical expense. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) debit cards to pay for our services directly, using pre-tax dollars to save roughly 25-30% on your overall investment.

4. We Provide the "Superbill"

While we do not bill insurance companies directly, we can provide you with a Superbill (an itemized receipt with medical coding) that you can submit to your provider. Many PPO plans offer Out-of-Network Reimbursement, meaning they may mail you a check for a portion of the cost.

5. Data Sharibg

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (937) 888-3312.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Jamie.kirkland@anchor.rehab.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at Jamie.kirkland@anchor.rehab